This is worth posting here:

I've gone through this with other high end S/W development companies.
This really does show just how complacent some service techs get with paying customers.

When I had a similar situation with Cura, they simply didn't bother answering my service request at all.
Then again, that is freeware for you.

How in the heck do you hold these people accountable?
Well, Joel did a great service by revoking his support for S3D until this issue gets solved.