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  1. #11
    3D Printer Noob
    Join Date
    Dec 2014
    Posts
    24
    Post Thanks / Like
    Ethan wrote to me (2015-01-09 01:36):
    "Hi Jan,

    thanks for the email. we are in the process of sending parts to our distributor in Germany and from there we can get you the required parts. The issue to send parts to you from China is the cost of the shipping so we want to reduce this as much as possible if we can.


    regards


    Ethan"

  2. #12
    3D Printer Noob
    Join Date
    Jan 2015
    Posts
    1
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    I didn't receive my unassembled kit yet. I'm from Brazil. Not even the tracking code I received. It's too weird not have the tracking number. If you ship something you get the tracking code immediately!

  3. #13
    3D Printer Noob
    Join Date
    Dec 2014
    Posts
    4
    Post Thanks / Like
    I'm still waiting on mine here as well...

    Semi-assembled, super early bird, 15 day shipping to Australia. I did opt for the black version though. I emailed Ethan last week to check up on it, but still waiting for an update on where it's at.

  4. #14
    Administrator bolsoncerrado's Avatar
    Join Date
    Nov 2014
    Posts
    3,326
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    The issue with no trackings is because they used a third party "agent" that delivers to multiple shippers at the same time and due to costs, the "agent" is not willing to cooperate in providing such information...

  5. #15
    Regular 3D Printer
    Join Date
    Dec 2014
    Location
    Turkey
    Posts
    116
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    I got a reply from Ethan one hour ago, so they are still there

  6. #16
    3D Printer Noob
    Join Date
    Dec 2014
    Posts
    9
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    Got a mail that some printers went back to CN, blaming missing phone numbers or customs issues. I am sure I had mine filled in correct. It seems those 20+ machines are resend these days directly from Shenzhen. I am curious to see when we get tracking. Bad news is that customs and tax are applied to the much higher shipping costs. (see Customs Codes)

  7. #17
    Administrator bolsoncerrado's Avatar
    Join Date
    Nov 2014
    Posts
    3,326
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    Jan where are you located?

  8. #18
    3D Printer Noob
    Join Date
    Dec 2014
    Posts
    10
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    I got the same mail, i'm just glad i got some reassurance that they did not forget about me

  9. #19
    Regular 3D Printer
    Join Date
    Nov 2014
    Location
    Sweden
    Posts
    108
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    I got the mail too...
    A little confusing for me since i got my printer, in time

    I did answer to let them know there was some error in the customer database.

    Now i'm not sure what would be most nice for me, getting a second printer or getting a mail with confirmation that they have found and corrected the customer database so the right customer can get his/her printer

  10. #20
    3D Printer Noob
    Join Date
    Nov 2014
    Location
    Norway
    Posts
    4
    Post Thanks / Like
    I am still waiting for my RL200 Christmas perk.
    Hell, there are no rules here - we're trying to accomplish something.

 

 

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